What is Amazon Kendra?
Amazon Kendra is an intelligent enterprise search service that allows employees to find answers in unstructured data (PDFs, Word docs, HTML) across the organization using natural language questions. It uses Machine Learning to understand the context of questions.
Key Concepts
1. Intelligent Search
- Instead of keyword matching, users ask natural questions like "How do I configure my VPN?".
- Kendra extracts the precise answer (e.g., "Use port 443") or points to the relevant document.
2. Connectors
- Built-in connectors to popular data sources: S3, SharePoint, Salesforce, ServiceNow, OneDrive, RDS.
- It indexes this content so it can be searched from a central bar.
3. Incremental Learning
- Kendra learns from user feedback (thumbs up/down) to improve results over time.
Exam Tips
[!IMPORTANT] "Search documents using natural language", "Enterprise search", or "Search internal knowledge base": The answer is Amazon Kendra.
Common Use Cases
- Internal Help Desk: Employees searching IT guides.
- Compliance Search: Finding specific clauses in thousands of legal contracts.